1: Operating System...ie: Are you running Windows 95/98, or Windows NT.

2: Do you have the latest Service Packs OS patches from Microsoft? Refer to Microsoft's WEB site for the current service pack at: http://www.microsoft.com

3. Does the latest client resolve the problem? Refer to http://www.novell.com/download for the current client download.

4. Do the latest client patches from Novell resolve the problem: refer to the minimum patch list on the Support Connection. http://support.novell.com

5. Does another Network Interface Card work: Try replacing the current network interface card with one from another manufacturer. It could possibly be a network driver problem.

6. Does Microsoft's client for NetWare work: Remove Novell's Client using UNC32.EXE and install Microsoft's client for NetWare. If the problem still exists then it is probably and operating system problem and not a Novell client issue.